Refund Policy

BulkoPin is operated by OCYHEAN TECH (the trading name of Hüseyin Memiş, an individual sole trader). We want you to be confident in your purchase, so we offer a clear, evidence-based refund guarantee on the Lifetime plan — the only paid product we currently sell.

1. 14-day refund guarantee

You may request a full refund within 14 days of your Lifetime purchase if BulkoPin doesn't work as described — for example, the extension fails to install, exports consistently fail, or a feature you paid for doesn't function. Fourteen days is the minimum refund window Paddle, our Merchant of Record, permits sellers to offer, and it matches the standard EU consumer withdrawal period for digital purchases — so this window is never shorter than either the platform or statutory baseline it sits on.

Refunds may be declined in cases of clear abuse — for example, requesting a refund after exporting unusually large volumes of content, repeat refund requests across multiple accounts, or violations of our Terms of Service.

2. How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle.com. You can request a refund in one of two ways:

• Visit paddle.net and look up your order using the email address you used at checkout.
• Or email us at support@bulkopin.com with your order email or transaction ID and we will arrange the refund with Paddle on your behalf.

Refund requests are reviewed before approval — Paddle doesn't publish a fixed turnaround for that step. Once a refund is approved, Paddle returns the funds to your original payment method; this typically takes a few days, and your bank or card issuer may add a little more time before it's visible on your statement.

3. The Lifetime purchase

Lifetime is a single one-time payment — it is not a subscription, does not renew, and there is nothing to cancel. BulkoPin does not currently sell any recurring/subscription plan; if that changes in the future, this policy will be updated to cover cancellation and renewal terms before any such plan goes on sale.

4. Your statutory rights

This policy is in addition to, and does not reduce, any statutory consumer rights you have under the law of your country of residence — for example the EU/UK 14-day right of withdrawal for distance purchases of digital content, which the window above already meets.

5. Language

This policy is written in English. Translations into other languages are provided for convenience only; if a translation and the English version conflict, the English version is authoritative and prevails.