Refund Policy

BulkoPin is operated by OCYHEAN TECH (the trading name of Hüseyin Memiş, an individual sole trader). We want you to be confident in your purchase, so we offer a clear, evidence-based refund guarantee on the Lifetime plan — the only paid product we currently sell.

1. 14-day refund guarantee§

You may request a full refund within 14 days of your Lifetime purchase if BulkoPin doesn't work as described — for example, the extension fails to install, exports consistently fail, or a feature you paid for doesn't function. Fourteen days is our own guarantee, chosen to match the standard EU consumer withdrawal period for digital purchases — so this window is never shorter than that statutory baseline.

Refunds may be declined in cases of clear abuse — for example, requesting a refund after exporting unusually large volumes of content, repeat refund requests across multiple accounts, or violations of our Terms of Service.

2. How to request a refund§

You buy directly from us, so refunds are issued by us. To request a refund:

• Email us at support@bulkopin.com with your order email or payment reference, and we will issue your refund.

We review refund requests before approving them, and reply as quickly as we can. Once a refund is approved, funds are returned to your original payment method through our payment institution; this typically takes a few days, and your bank or card issuer may add a little more time before it's visible on your statement.

3. The Lifetime purchase§

Lifetime is a single one-time payment — it is not a subscription, does not renew, and there is nothing to cancel. BulkoPin does not currently sell any recurring/subscription plan; if that changes in the future, this policy will be updated to cover cancellation and renewal terms before any such plan goes on sale.

4. Your statutory rights§

This policy is in addition to, and does not reduce, any statutory consumer rights you have under the law of your country of residence — for example the EU/UK 14-day right of withdrawal for distance purchases of digital content, which the window above already meets.

5. Language§

This policy is written in English. Translations into other languages are provided for convenience only; if a translation and the English version conflict, the English version is authoritative and prevails.

6. If BulkoPin becomes unavailable§

Lifetime access means access for as long as we operate the BulkoPin service — it is not a guaranteed fixed duration, and it is not a promise that the service exists forever. We intend to operate BulkoPin for the long term, but like any software product, that depends on factors we can't absolutely guarantee, including the continued availability of the distribution channels (such as the Chrome Web Store) and third-party platforms BulkoPin relies on.

If a disruption leaves the BulkoPin extension unavailable to new or existing users for an extended period — for example, removal from an extension store with no working alternative install path — we will publish a status update within 30 days of confirming the disruption isn't quickly resolvable. We'll send a notice to the email address on your account and post an update on this site, describing what's affected and what, if anything, you need to do.

If we discontinue the BulkoPin service entirely — not a temporary disruption, but stopping the product permanently — within 90 days of your Lifetime purchase, we will offer a pro-rata refund of your purchase price through our payment provider, weighted toward how recently you purchased. This is in addition to, not instead of, the guarantee in Section 1. Outside the 90-day window, discontinuation alone doesn't guarantee a refund, but we'll still consider requests in good faith — email support@bulkopin.com. Either way, use the same request process described in Section 2 above.